Categories
General Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered. […]

Categories
General Technology

Dell – a story of Great Expectations (but mostly failure)

Dell is probably a very reliable company most of the time, but I’ve seen a very different side lately… I’ve been a Dell advocate for at least 13 years now… Having bought a number of Dell machines for home use and having lost count of the many many Dell machines I’ve bought and used in a […]

Categories
Technology

The “One for all and all for one” Cloud…

I was intrigued by this story from the BBC website last night on how 70 big name firms had formed an alliance to drive Cloud standards. The story begins : Some of the world’s biggest companies are using their market clout to demand that computer equipment makers change the way they make their machines. The […]