General, Process, WEB

The World’s Favorite Airline – Not Today!

I've travelled with British Airways a lot with business and pleasure over the years and I have to say my experience has generally been positive ... until yesterday! I'm off to New York on a short break with the family and my story begins upon receipt of the email from BA that check in is… Continue reading The World’s Favorite Airline – Not Today!

Cars, General

Amidst the doom and gloom, two great customer experience stories

It’s a well-known fact that bad news sells… and that’s probably the reason that most blogs you read are full of doom and gloom or are pointing out the inadequacies of someone or something. Having just done that with my previous post I thought I’d buck the trend and write about two good news stories… Continue reading Amidst the doom and gloom, two great customer experience stories

General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Technology

Dell – a story of Great Expectations (but mostly failure)

Dell is probably a very reliable company most of the time, but I've seen a very different side lately... I've been a Dell advocate for at least 13 years now... Having bought a number of Dell machines for home use and having lost count of the many many Dell machines I've bought and used in a… Continue reading Dell – a story of Great Expectations (but mostly failure)

General, Technology, WEB

Amazon = Amazing Customer Experience

I've not posted for a while but I feel the need to blog tonight about the most fantastic service I experienced lately from Amazon. If you’re a regular visitor to my blog you’ll know that I’ve previously raved about the Amazon Kindle. It’s a fantastic device and I have to say that it’s been used daily… Continue reading Amazon = Amazing Customer Experience