General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Technology, WEB

Amazon = Amazing Customer Experience

I've not posted for a while but I feel the need to blog tonight about the most fantastic service I experienced lately from Amazon. If you’re a regular visitor to my blog you’ll know that I’ve previously raved about the Amazon Kindle. It’s a fantastic device and I have to say that it’s been used daily… Continue reading Amazon = Amazing Customer Experience

Innovation, Technology, WEB

Exceeding expectations, The Amazon Kindle – I like it…

I’ve been an iPad supporter for some time now and just this week acquired a Kindle for the first time. Taking it out of the packaging I was surprised to find it was fully charged and ready to use. It’s fair to say I can’t remember ever getting an electronic device that has come ready… Continue reading Exceeding expectations, The Amazon Kindle – I like it…

Technology

How much do public clouds cost and are all things equal?

Most people have heard about the cloud and the benefit it brings in the shape of pay for what you use and rapid provisioning etc... Simple right... well yes and no. Taking Amazon EC2 as an example... its sounds pretty simple to begin with... Pay only for what you use. There is no minimum fee. Estimate your monthly… Continue reading How much do public clouds cost and are all things equal?

Technology

The “One for all and all for one” Cloud…

I was intrigued by this story from the BBC website last night on how 70 big name firms had formed an alliance to drive Cloud standards. The story begins : Some of the world's biggest companies are using their market clout to demand that computer equipment makers change the way they make their machines. The… Continue reading The “One for all and all for one” Cloud…