General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Technology

Dell – a story of Great Expectations (but mostly failure)

Dell is probably a very reliable company most of the time, but I've seen a very different side lately... I've been a Dell advocate for at least 13 years now... Having bought a number of Dell machines for home use and having lost count of the many many Dell machines I've bought and used in a… Continue reading Dell – a story of Great Expectations (but mostly failure)

Technology

The “One for all and all for one” Cloud…

I was intrigued by this story from the BBC website last night on how 70 big name firms had formed an alliance to drive Cloud standards. The story begins : Some of the world's biggest companies are using their market clout to demand that computer equipment makers change the way they make their machines. The… Continue reading The “One for all and all for one” Cloud…