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General Innovation Process Scale Up Business Startup's Success Technology

Ten tips for scaling businesses

Over the past twenty years I’ve worked with numerous scale-up businesses and regardless of sector, there are some common things that successful scale-ups do really well, and as you might expect there are some common challenges that most if not all scale-ups have had to overcome.

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Business leadership Process Success Technology

Wipro vs National Grid billion dollar lawsuit what went wrong?

I picked up this story from UpperEdge on social media today about the billion dollar law suit between WIPRO and National Grid over a failed SAP implementation, which is well worth taking a few minutes to read. There was one sentence that jumped off the page for me : “Shortly after the start of the project, […]

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Innovation Process Success Technology

Highly effective execution is a team sport and culture is the key ingredient.

An excellent article from Marcel Schwantes on the 6 Things Bad Bosses Always Fear (but Great Leaders Always Do) which I completely agree with and I’d summarise as “Highly effective execution is a team sport and culture is the key ingredient.” Peter Drucker famously said: “Culture eats strategy for breakfast.” The quote was actually attributed […]

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Process Technology WEB

I Love Agile

A month or so ago someone told me that they wanted to introduce Agile development but they had heard that I didn’t like Agile. I have to say that I was shocked by this as it isn’t true, I love Agile. I love Agile for its flexibility, I love Agile as it brings the customer […]

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General Process WEB

The World’s Favorite Airline – Not Today!

I’ve travelled with British Airways a lot with business and pleasure over the years and I have to say my experience has generally been positive … until yesterday! I’m off to New York on a short break with the family and my story begins upon receipt of the email from BA that check in is […]

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General Process

Scottish Power – A story of Excellent Customer Experience

If you read my blog you’ll know I’m a great believer in shouting about great service when I come across it and this time I’d like to shout out Scottish Power. We’ve been a customer of Scottish Power for a few years now and we’ve generally been happy with their service. However a few weeks […]

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General Process Technology WEB

The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

I’ve deliberately used the word Cloud to grab your attention but the question is equally applicable if you use Cloud systems or in house systems. This post was prompted following an interesting twitter conversation I had last night with Frank Scavo and Dennis Howlett around yesterday’s outage of the Microsoft Azure cloud platform. Frank started […]

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General Innovation Process Technology

Converting from a PC to a Mac, it’s dead easy and you’ll never want to go back!

A month or so ago I fuelled my apple addition further with the purchase of a iMac. I have to say I’ve been delighted with the iMac so far and thought I’d take a few minutes to share some of the things I’ve discovered. As with all the other apple kit I’ve bought getting started […]

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General Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered. […]

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General Process Technology

Stories vs Facts

There is a great piece by Johann Hari in today’s independent where he gives a personal apology around using some not so ethical techniques when creating stories, I’d encourage everyone to read it here: http://www.independent.co.uk/opinion/commentators/johann-hari/johann-hari-a-personal-apology-2354679.html This piece struck a chord with me for a number of reasons. As someone on the receiving end of this type […]