General, Process, WEB

The World’s Favorite Airline – Not Today!

I've travelled with British Airways a lot with business and pleasure over the years and I have to say my experience has generally been positive ... until yesterday! I'm off to New York on a short break with the family and my story begins upon receipt of the email from BA that check in is… Continue reading The World’s Favorite Airline – Not Today!

General, Process

Scottish Power – A story of Excellent Customer Experience

If you read my blog you’ll know I’m a great believer in shouting about great service when I come across it and this time I’d like to shout out Scottish Power. We’ve been a customer of Scottish Power for a few years now and we’ve generally been happy with their service. However a few weeks… Continue reading Scottish Power – A story of Excellent Customer Experience

General, Process, Technology, WEB

The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

I’ve deliberately used the word Cloud to grab your attention but the question is equally applicable if you use Cloud systems or in house systems. This post was prompted following an interesting twitter conversation I had last night with Frank Scavo and Dennis Howlett around yesterday’s outage of the Microsoft Azure cloud platform. Frank started… Continue reading The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

General, Innovation, Process, Technology

Converting from a PC to a Mac, it’s dead easy and you’ll never want to go back!

A month or so ago I fuelled my apple addition further with the purchase of a iMac. I have to say I’ve been delighted with the iMac so far and thought I’d take a few minutes to share some of the things I’ve discovered. As with all the other apple kit I’ve bought getting started… Continue reading Converting from a PC to a Mac, it’s dead easy and you’ll never want to go back!

General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Process, Technology

Stories vs Facts

There is a great piece by Johann Hari in today’s independent where he gives a personal apology around using some not so ethical techniques when creating stories, I'd encourage everyone to read it here: http://www.independent.co.uk/opinion/commentators/johann-hari/johann-hari-a-personal-apology-2354679.html This piece struck a chord with me for a number of reasons. As someone on the receiving end of this type… Continue reading Stories vs Facts

Innovation, Process, Technology, WEB

Cloud Computing World Forum 2011 – Insights Part 1

In between meetings on a business trip to London this week I thought I’d drop by the 3rd Cloud Computing World Forum at Olympia to see what was going on. I attended the same event last year and it would be a good opportunity to see what had changed and also to catch up with… Continue reading Cloud Computing World Forum 2011 – Insights Part 1

Process, Technology

Making Agile work outside of Product Development – it’s still about the people

A few weeks back I wrote this post on How to make Agile work for Product Development. As a build on that post I’d like to share how I’ve used Agile to successfully deliver ‘Business’ challenges outside of Product Development. Consider this scenario, there is a problem in the business and despite many efforts to… Continue reading Making Agile work outside of Product Development – it’s still about the people