General, Process, Technology, WEB

The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

I’ve deliberately used the word Cloud to grab your attention but the question is equally applicable if you use Cloud systems or in house systems. This post was prompted following an interesting twitter conversation I had last night with Frank Scavo and Dennis Howlett around yesterday’s outage of the Microsoft Azure cloud platform. Frank started… Continue reading The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Humour

This is a story about four people named Everybody, Somebody, Anybody and Nobody.

There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it is Everybody’s job. Everybody thought that Anybody could do it but Nobody realised that Everybody wouldn’t do it. It ended up that… Continue reading This is a story about four people named Everybody, Somebody, Anybody and Nobody.

Process, Technology

Making Agile work outside of Product Development – it’s still about the people

A few weeks back I wrote this post on How to make Agile work for Product Development. As a build on that post I’d like to share how I’ve used Agile to successfully deliver ‘Business’ challenges outside of Product Development. Consider this scenario, there is a problem in the business and despite many efforts to… Continue reading Making Agile work outside of Product Development – it’s still about the people