Cars, General, Humour

My life with cars (Part 1) – Where it all began

I’ve had a great time writing this story. I set out to write about the cars I’ve had over the past 35 years, but 4000 words later, I ended up writing about the many fond memories I’ve had around car ownership and life in general. I’d love to think my kids read this story in… Continue reading My life with cars (Part 1) – Where it all began

General, Process, Technology, WEB

The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

I’ve deliberately used the word Cloud to grab your attention but the question is equally applicable if you use Cloud systems or in house systems. This post was prompted following an interesting twitter conversation I had last night with Frank Scavo and Dennis Howlett around yesterday’s outage of the Microsoft Azure cloud platform. Frank started… Continue reading The one question that every CIO should ask themselves… What are you going to do when (not if) your cloud systems fail?

Cars, General

Amidst the doom and gloom, two great customer experience stories

It’s a well-known fact that bad news sells… and that’s probably the reason that most blogs you read are full of doom and gloom or are pointing out the inadequacies of someone or something. Having just done that with my previous post I thought I’d buck the trend and write about two good news stories… Continue reading Amidst the doom and gloom, two great customer experience stories

Cars, General

Almost seduced by a thing of beauty…

For anyone whose seen the Jaguar XK you’ll know it’s a thing of beauty…  not only does it look gorgeous but it’s a masterpiece of engineering packing a super smooth 5.0L V8 power unit, a chassis that makes it stick to the road like glue and a state of the art Aluminium body shell. To… Continue reading Almost seduced by a thing of beauty…

General, Innovation, Process, Technology

Converting from a PC to a Mac, it’s dead easy and you’ll never want to go back!

A month or so ago I fuelled my apple addition further with the purchase of a iMac. I have to say I’ve been delighted with the iMac so far and thought I’d take a few minutes to share some of the things I’ve discovered. As with all the other apple kit I’ve bought getting started… Continue reading Converting from a PC to a Mac, it’s dead easy and you’ll never want to go back!

General, Process

Customer Service whose job is it anyway?

If you follow my blog you’ll be well aware of my recent trials and tribulations I’ve been having with Dell. I suppose like many others before me I innocently thought that when I placed the order that I was buying from Dell and that they would take accountability for my order until it was delivered.… Continue reading Customer Service whose job is it anyway?

General, Technology

Dell – a story of Great Expectations (but mostly failure)

Dell is probably a very reliable company most of the time, but I've seen a very different side lately... I've been a Dell advocate for at least 13 years now... Having bought a number of Dell machines for home use and having lost count of the many many Dell machines I've bought and used in a… Continue reading Dell – a story of Great Expectations (but mostly failure)

General, Innovation, Technology

How to turn your iPad into a valuable boardroom tool

I can’t tell you how many times I’ve wanted to show a keynote presentation, or flash up a spread sheet on my iPad and I haven’t had my VGA adapter handy and have had to go through the well documented workaround of screen dumping each slide to a photo and then using Airplay to show… Continue reading How to turn your iPad into a valuable boardroom tool